Do all Sentry Safe products offer UL fire protection?|
In reference to Sentry® products, UL classifications apply to our Fire-Safe branded products, and their fire-protective classifications. Also we use a UL reference to the lock-types on our Sentry Stea
Do I need to do anything special for storage and maintenance?|
Yes. Due to the protective insulation in our Sentry® Fire-Safe® products - during normal use, moisture may be released into the interior of your product. To protect your items against this moisture, w
How do I bolt down my fire-safe? Please note: These instructions pertain to Sentry Safe model numbers beginning with the letter A or S only!|
Drill, Wrench, 7/16" (11.0mm) bit, for wood anchoring: 9/32" (7.20mm) bit, for masonry
anchoring: 3/8" (9.5Omm) masonry drill bit.
The steps are as follows:
1. Tip the safe on its
How do I operate the key lock on my Sentry Safe product?|
In most cases, insert the key into the lock cylinder, and turn the key clockwise to open. To close the unit, insert the key and turn the key counterclockwise. Sentry has many types of keys, depending
I can not get into my Sentry Safe and I know the combination. Which way do you turn the dial to open the safe?|
3 Digit Combination Lock
NOTE: If your safe DOES NOT have a key, skip Step 3.
Turn the dial to zero.
Insert your key and turn it until the plunger pops out.
Turn the dial t
I lost my Sentry Safe keys. How do I obtain a replacement set from www.SentrySafeShop.com?|
PLEASE REFERENCE THE ACTUAL KEY LOCK (WHERE THE KEY IS INSERTED) FOR SMALL SAFES AND CHESTS AND NOT THE SERIAL NUMBER - USE THE SERIAL NUMBER FOR LARGER SAFES AS OUTLINED BELOW!!! For Small Chests or
I’ve lost my combination to my Sentry Safe. How do I obtain my combination from www.SentrySafeShop.com?|
If you need your combination, you must send a notarized letter stating you are the owner of the safe. (Note: the owner's last name must be different from that of the notary public). For locations tha
If my Sentry Safe electronic lock batteries go dead, is the combination lost?|
The factory code combination to your electronic lock will remain in the memory of the unit - even if the batteries go dead. Any use programmed codes will be lost if the batteries lose power. The Sent
Is my Sentry Safe water resistant?|
Advanced safe models beginning with A or J, and models S0491 and S0891 protect contents from water damage. The water-resistant gasket protects the safe contents from fire-hose spray and flooding to a
What is your Sentry Safe Lifetime After-Fire Replacement Guarantee?|
If a Sentry® Fire-Safe® product is damaged by fire at any time while still owned by you (the original owner), Sentry Group will ship a replacement free of charge.
What is your Sentry Safe Limited Warranty?|
Sentry Group provides a limited warranty for all the products that are made. The terms of the warranty varies depending on the model you own, and range from 1 to 3, to 5 year limited warranties. Your
Where can I buy Sentry Safes products?|
We recommend that you purchase directly from us as we can offer the best prices and service. All safes are shipped directly from the factory warehouse. The link to our homepage is: www.SentrySafeShop.
Where do I find the serial number on my Sentry Safe?|
The serial number on your safe may be found in a number of places. The first place we recommend you look is on the front cover of your owner's manual. If it cannot be found there, check the outside of
Why is there moisture in my fire resistant safe?|
Desiccant moisture absorbing packs will help to absorb some of the excess humidity in the safe. In addition to the desiccant packs, we suggest that you open the safe at least once every two weeks for